When can you cancel an order?
Order once placed shall not be cancelled. will not accept any cancellations against orders paid for using online mode of payment (credit/debit card and netbanking).
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be returned back in your Credit Card Account.
What happens to the order post shipping?
Once shipped, we will not be able to consider cancellation requests, under any circumstance.Should under any reason you would like to cancel an order, contact eStore support and we will try to hold the shipment. However, we cannot guarantee that the cancellation request will be honored.
What is the refund process post cancellation?
Refund will be done to the original mode of payment and will typically be completed in 14-21 days from the date of initiation of refund.
How do I get a defective item, ordered on eStore, replaced?
Product Damaged in Transit
In case the product you receive is in damaged condition, please write to us on firstname.lastname@example.org within 24 hours of the receipt of the product to register your complaint. Our logistic partner will collect the damaged product with all inbox accessory and you will be shipped a new product.
Product not working
In case of any product received in a non-functioning state, that is “Dead on Arrival”, the customer is advised to contact the Products helpdesk or any Authorized Service Centre at the following contact details:
- Website www.mosquitomagnetindia.com
- Inaccuracies or errors in Product or pricing information.
- Limitations on quantities available for purchase.
Monday - Friday 8 - 7 pm IST and Saturday 9 - 5 pm IST
Product Receipt and Acceptance Confirmation Process
Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. retains the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.
In case of any damage to the actual product, you are required to inform the eStore customer care within 24 hours of receipt of the product.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this Replacement Policy, namely:
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
- Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.